PetsYoga.cz s.r.o.
Company ID: 17653592
VAT ID: CZ17653592
registered in the Commercial Register maintained by the Regional Court in Brno under file no. C 130743
Data Box ID: jc565iw
Pets Yoga Brno s.r.o.
Company ID: 22221492
VAT ID: CZ22221492
registered in the Commercial Register maintained by the Regional Court in Brno under file no. C 141888
Data Box ID: ebfqwzy
Pets Yoga Ostrava s.r.o.
Company ID: 22221506
registered in the Commercial Register maintained by the Regional Court in Brno under file no. C 141890
Data Box ID: r9uqw29
Pets Yoga Olomouc s.r.o.
Company ID: 22221514
registered in the Commercial Register maintained by the Regional Court in Brno under file no. C 141895
Data Box ID: bueqw3v
All with registered office at:
Nové sady 988/2, 602 00 Brno
e-mail: info@petsyoga.cz
telephone: +420 770 112 242
website: www.petsyoga.cz
any of the companies hereinafter referred to as the “Provider”.
Branches
Dance Different, Fügnerovo náměstí 5, 120 00 Prague – New Town
One Club Lužánky, OC Meta, Lidická 81, 602 00 Brno-střed
Pranava, Ladislava Ševčíka 420/26, Ostrava 9
Gaea Yoga, Anglické nábř. 12, Plzeň 3
Siddha Yoga, Husova 21/13, 460 01 Liberec
Waldorf School Olomouc, Tomkova 420/48, 779 00 Olomouc
Think Yoga, Krajinská 230/31, České Budějovice
Malaya, Bělobranské náměstí 140, Pardubice
Vivid House, Návesní 233, Zlín-Mladcová
Namaste, Spojovací 123/1, Karlovy Vary
Preamble
These Terms and Conditions (hereinafter “T&C”) govern, in accordance with the legal order of the Czech Republic, the rights and obligations of the Provider as the operator of pet yoga classes, and of natural persons who participate in these classes as customers (hereinafter the “Customer”), arising on the basis of an agreement for arranging a reservation and participation in a pet yoga class concluded between them through the Provider’s website (hereinafter the “Agreement”) or in connection with this Agreement.
1. Subject of the Agreement
1.1 The subject of the Agreement between the Provider and the Customer is the Provider’s obligation to allow the Customer to participate in a pet yoga class, i.e. yoga with the presence of animals, on the date and under the parameters agreed in the Agreement (hereinafter the “class”).
1.2 An integral part of the subject of the Agreement is also the Provider’s obligation to reserve a place for the Customer in the class from the date of conclusion of the Agreement until the moment the class ends. The contracting parties expressly agree that the subject of the Agreement in the form of the reservation will be provided to the Customer immediately after the conclusion of the Agreement, to which the Customer agrees.
1.3 Classes take place on the date and at the place agreed in the Agreement. The Customer is obliged to arrive at the place where the class is held with sufficient time in advance needed to prepare for the class.
2. Reservation and conclusion of the Agreement
2.1 The Customer has the option to reserve participation in a class by concluding the Agreement through the Provider’s website. The Provider publishes available class dates, which the Customer may reserve until the class capacity is sold out; afterwards, the Customer may register as an alternate.
2.2. The Provider does not offer the possibility to participate in a class other than through a reservation on the Provider’s website.
2.3. When reserving a class, the Customer is obliged to state their personal and contact details truthfully. The Provider reserves the right to verify the Customer’s identity upon entry to the class.
2.4. The Agreement is concluded by the Customer making the reservation and by full payment of the price for the class (i.e. crediting the full class price to the Provider’s bank account or payment gateway, or by redeeming a voucher). The contracting parties therefore agree that until full payment of the class price is made, the Provider is not obliged to provide the Customer with any performance, i.e. not even the class reservation.
2.5 At the start of the class, the Customer is obliged to prove to the Provider the payment of the class price by means provided by the Provider (e.g. a QR code, an email confirming the reservation). If it is not possible to prove it pursuant to the previous sentence or in the event of disputes, it is also possible to prove payment of the class price in another way (by presenting identification, a bank account statement, etc.).
3. Price and payment terms
3.1 The price for the class is always stated during reservation on the website and becomes an integral part of the concluded Agreement. Prices are stated inclusive of VAT and all related fees. Any additional payments (for example for the chosen payment method) are always transparently stated during the reservation and also become part of the Agreement.
3.2 The class price may be paid by the methods offered by the Provider on the website (i.e. online payment methods, typically by payment card), with the payment being governed by the terms and conditions of the relevant payment gateway provider and may also be affected by the terms of the Customer’s bank.
3.3 An invoice will be issued in electronic form after payment of the class price and sent to the Customer’s email address entered during registration.
3.4 The class price may also be paid by means of a multi-entry pass or a gift voucher.
3.5. For the avoidance of doubt, it is stated that it is not possible to use multi-entry passes or gift vouchers of entities other than the Provider.
3.6. The price does not include the Customer’s transport costs to the class, including parking fees. The Provider does not guarantee the Customer available parking capacity.
4. Gift vouchers and multi-entry passes
4.1 The Provider may enable the purchase of gift vouchers or multi-entry passes that serve to pay the class price (hereinafter jointly as a “voucher”).
4.2 A condition for concluding the contract for the purchase of the voucher is full payment of the voucher price. The voucher is valid only for the period indicated on it and stated at the time of purchase of the voucher.
4.3 The voucher will be handed over to the customer physically upon in-person purchase, or sent by email when purchased via the Provider’s website no later than the next working day after payment of the voucher.
4.4 In the event of purchasing a voucher via the website, the customer has the right to withdraw from the contract within 14 days from the date of delivery of the voucher, even without giving a reason. In such case, the Provider will refund the Customer the full voucher price. The Customer is not obliged to return the voucher to the Provider; the Provider will arrange its invalidation itself. If the voucher has already been fully or partially used to reserve a class, the refunded voucher price will be reduced by the sum of the prices of the used classes, including reserved ones. However, withdrawal from the contract does not result in cancellation of the Agreement with respect to individual classes. In the event of subsequent cancellation of a class with the right to a refund of the class price, this will be refunded to the bank account from which the voucher was paid.
4.5 The provisions of these T&C apply to customers purchasing a voucher where this follows from the nature of these provisions.
4.6. With the exception of withdrawal from the contract, the Customer has no right to a refund of money for the voucher.
4.7. The Provider warns Customers of the fact that classes depend on the possibilities of ensuring animals, premises, staff, but also on the interest of other customers, etc. For this reason, it is not recommended to wait to redeem the voucher until the end of its validity period. The Provider is not obliged to ensure that classes are scheduled nor does it guarantee that classes with specific parameters (animals, capacity, etc.) will be scheduled.
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.8. The Provider may allow a change of the voucher (e.g. branch) or an extension of its validity, even repeatedly; however, it is not obliged to do so and is entitled to charge a fee for such change.
5. Cancellation policy and withdrawal from the Agreement
5.1 A reservation may be cancelled no later than 72 hours before the start of the class via email at info@petsyoga.cz. The cancellation must also include the reservation code. The Provider warns that cancellations without these requirements may not be processed correctly. In the case of a proper cancellation, the Provider will refund the Customer the full class price.
5.2. A reservation may also be cancelled later than stated in the previous point. In such case, the class price will not be refunded to the Customer, which the Customer expressly acknowledges; however, the Customer will thereby free up a place in the class and enable another customer to participate. The Provider hereby asks Customers who know they will not be able to attend the class to cancel their reservations and thus enable the capacity of individual classes to be filled.
5.3. The Provider informs the Customer that the Customer does not have the right to withdraw from the Agreement within the meaning of Section 1837 (j) of the Civil Code. However, this does not affect the possibility of proceeding according to the cancellation arrangement above.
5.4 If it is necessary to cancel a class by the Provider, the Provider will offer the Customer an alternative date, or participation in another scheduled class with available capacity. If the Customer is not interested in participating in another class, the Provider will refund the Customer the paid class price. The same procedure applies in the event it is necessary to change the animals in the class or make another change, or in the event of a ban on holding classes.
6. Rules of conduct and safety
6.1 The Customer is obliged to familiarize themselves with the operating rules and to comply with them. The current wording of the operating rules is available on the Provider’s website (https://www.petsyoga.cz/provozni-rad/), as well as at each branch. If the provider of the premises for the class publishes any rules or instructions in these premises, the Customer is obliged to follow them from the moment they became familiar with them or when they had the opportunity to become familiar with them.
6.2 The Customer is obliged to follow staff instructions and to ensure the safety of themselves, other persons, and animals. Otherwise, the Customer may be removed from the class without compensation.
6.3 The Customer is obliged to inform the class leader of any health limitations. Nevertheless, the Provider asks the Customer to consider in advance the suitability of participation in the class given the nature of the class (for example, classes are not suitable for persons with an allergy to animal fur).
6.4 It is prohibited to smoke, consume alcohol or narcotic substances during the class, or to participate in classes under the influence of alcohol or other narcotic substances.
6.5 The Provider warns the Customer and the Customer acknowledges that the essence of the classes is interaction with animals. Despite all the Provider’s efforts, the Provider is not able to fully guarantee that animals will not engage in unpredictable behavior. The Provider therefore warns the Customer of the risk of damage or injury arising from participation in the class. The Provider therefore also recommends that the Customer take measures to minimize such risk (for example when choosing clothing for the class, removing jewelry, taking into account any injuries, bringing their own class aids, etc.).
6.6 Customers are prohibited from taking photographic, audio, or video recordings during classes, primarily with regard to and for the protection of the privacy of other Customers. This does not affect the possibility of taking private photographs where there is no risk of interference with the rights of the Provider, other Customers or other persons, or with another interest protected by law (e.g. the Provider’s trade secret).
6.7. A Customer may also be a person under 18 years of age, but always older than 6 years. Persons under 15 years of age may always participate in a class only when accompanied by a legal guardian or another person over 18 years of age, who in such case is responsible for the Customer’s behavior and co-responsible for any harm caused.
7. Other arrangements and information
7.1 For the avoidance of doubt, the Provider warns the Customer that it does not provide clothing or footwear for participation in the class.
7.2 Rights from defective performance are governed by the general legal regulation, in particular the provisions of Sections 1914–1925, 2099–2117 and 2161–2174b of the Civil Code, and the Consumer Protection Act. Rights from defective performance are asserted with the Provider without undue delay after the Customer learns or could have learned of the defective performance. However, with regard to the evidentiary situation and the protection of the rights of all involved, it is recommended to address any complaints immediately during the class or after its end, as afterwards it may be difficult to prove the actual factual situation.
7.3 The Customer bears the costs of any use of a means of distance communication. The Provider does not use means of communication with a special tariff.
7.4 Any complaints are handled by the Provider via all contacts stated in the header of these T&C.
7.5 The Customer, as a consumer, is also entitled to resolve any disputes with the Provider through an out-of-court consumer dispute resolution body. This body is the Czech Trade Inspection Authority. Proceedings are initiated by a written proposal, the requirements of which are set out in Section 20n of Act No. 634/1992 Coll., on Consumer Protection. Before initiating proceedings, it is necessary to assert a complaint with the Provider, which is obliged to resolve it within 30 days. Out-of-court resolution may then be initiated no later than 1 year from the date on which the Customer (consumer) asserted the complaint with the Provider. All information on the possibility of out-of-court consumer dispute resolution is stated on the website www.coi.cz.
8. Personal data
8.1 The protection of personal data is the subject of a separate document, the Personal Data Protection Policy, which you can find here: https://www.petsyoga.cz/ochrana-osobnich-udaju/.
9. Final provisions
9.1 All disputes arising on the basis of or in connection with concluded Agreements or the contract for the purchase of vouchers will be resolved by the general courts of the Czech Republic. The legal relationship established by the Agreement is governed by the legal order of the Czech Republic.
9.2 The transfer of rights and obligations from the Agreement to third parties is possible only with the prior written consent of the Provider; this does not apply to gift vouchers. The Provider undertakes not to refuse to grant consent without a substantial reason.
9.3 By providing an email address and/or telephone number in the reservation form, the Customer agrees to the use of these contact details for sending communications in connection with the performance of the Agreement.
9.4 These T&C apply only to a situation where the Customer is a consumer, i.e. a natural person outside the scope of their business activity or the performance of their profession. In the event of interest in another method of providing or arranging classes, an individual arrangement with the Provider is possible.
9.5 These T&C are an integral part of the Agreement, and by concluding the Agreement the Customer expresses unconditional consent to these T&C. Deviating arrangements in the Agreement take precedence over the provisions in these T&C.
9.6 These T&C are valid and effective from 17.12. 2025 and may be changed or supplemented at any time by the Provider. The Customer will be informed of any change to the T&C through the Provider’s website. Changes to the T&C do not affect Agreements already concluded.
9.7. For the avoidance of doubt, the Provider declares that it does not consent to any copying or other taking over of these T&C by other entities. This does not affect the possibility for Customers to archive these T&C.
In Brno on 17 December 2025
Lukáš Bíla, Managing Director
